Refund policy

At Purelass, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.

Free Return Shipping

We provide free return shipping on all eligible returns within the United Kingdom.

There are no restocking fees, so you will not incur any additional charges for returning eligible items.

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Products clearly marked as non-returnable

How to Start a Return

To request a return, please contact our customer support team using the details below:

Email: Contact@purelass.shop
Phone: +44 121 220 3257
Contact Page: https://purelass.shop/pages/contact

Once your request has been approved, we will provide you with return instructions.

Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will arrange a replacement or refund as appropriate.

Exchanges

If you would like a different product, we recommend returning your original purchase for a refund and placing a new order.

Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015.

Contact Information

Purelass
661 Kingstanding Road
Birmingham, B44 9RH
United Kingdom