Terms of service

Welcome to Purelass. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Store Information

Purelass
661 Kingstanding Road
Birmingham, B44 9RH
United Kingdom

Email: Contact@purelass.shop
Phone: +44 121 220 3257
Contact Page: https://purelass.shop/pages/contact

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we cannot guarantee that all information is free from errors.

We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

4. Pricing and Payment

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

Payment must be completed at the time of purchase. Orders will not be processed until payment has been successfully received.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Compliance with legal obligations

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping

Handling Time: 1–2 business days
Estimated Delivery Time: 3–4 business days within the United Kingdom

Delivery times are estimates and may vary due to circumstances beyond our control.

7. Returns and Refunds

We provide:

30-day return window
Free return shipping
No restocking fees

Final sale items are not eligible for return.

Please refer to our Return & Refund Policy for complete information.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, designs, and trademarks, is the property of Purelass or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Upload malicious software or harmful code
Attempt unauthorized access to our systems
Interfere with the operation or security of the website
Violate any applicable laws or regulations

10. Limitation of Liability

To the maximum extent permitted by law, Purelass shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or products.

Nothing in these Terms limits your statutory rights under UK consumer protection legislation.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us: