Shipping policy

Thank you for shopping with Purelass. We are committed to providing fast, reliable, and secure delivery for all orders across the United Kingdom.

Order Processing

  • Handling Time: 1–2 business days
  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Time

  • Estimated Delivery Time: 3–4 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom unless otherwise stated during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details, allowing you to monitor your shipment.

If you do not receive your tracking information, please contact our customer support team.

Shipping Address

Please ensure your delivery address is accurate and complete before placing your order.

Purelass is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will review your request and arrange a replacement or refund where appropriate.

Returns

We offer:

  • 30-day return window
  • Free return shipping
  • No restocking fees

Final sale items are not eligible for return.

Please refer to our Return & Refund Policy for full details.

Contact Us

If you have any questions regarding shipping, please contact us:

Purelass
661 Kingstanding Road
Birmingham, B44 9RH
United Kingdom

Email: Contact@purelass.shop
Phone: +44 121 220 3257
Contact Page: https://purelass.shop/pages/contact